Letter to a McDonalds Franchise Owner
Devin Love-Andrews, July 2004

Dear Owner:

I am writing because I had a very bad experience yesterday morning at 8:00 AM when I patronized your franchise. I came in and politely gave one of your managers my order. As she took my money, she asked me how old I was. I told her plainly "I'd rather not say." She then insisted I tell her my age, saying that she would tell me her age and that I "would not believe it either." I did not respond to this comment, but I just accepted my change from her. As I received my order, I told her "No offense, but it is rude to ask the age of a perfect stranger." As I looked for a seat, I heard her giggling with an employee. Unfortunately, I did not get her name, but I know by the blue shirt she wore that she was probably a manager. She was a dark-skinned African-American, from 5'1" to 5'3", she wore tight, curly braids, and she was from her late twenties to mid thirties.

Mr/Mrs. Nelson, I know how I look and how tall I am. Strangers always mistake me for a person 8 to 12 years younger than I really am. No one needs to remind me of this; I look in the mirror every day, and then I picture how the average man my age looks. It took a while, but I learned to respect what I am, even if others don't. Almost every day, someone walks up to me , and asks, "How old are you?" even if they know it is none of their business. It has come to the point that I actually cringe when I heard the question. I am no different than anyone else, and I just want to be able to order a meal and enjoy myself without a total stranger butting into my business. I expect no more from a fellow customer or someone accosting me on the street, but it is the job of an employee, and especially a manager, to make a customer's visit comfortable so that he or she will be more likely to return in the future. Therefore, I ask that you please do something to rectify this problem. The least that I ask you to do is talk to your manager about this incident and make sure that she will never again ask me or other customers personal questions.

Thank you very much for reading this letter, and have a nice day.


Devin Love-Andrews